Shge Premium Return Policy
1. Introduction
Welcome to Shge Premium! Our return policy outlines the terms and conditions for returning purchased goods. By making a purchase, you agree to deal with the following guidelines.
2. Eligibility for Returns
- You may return products within 7 days from the date of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when received.
3. Types of Returns
- Defective Items: If you receive a defective or damaged product, contact our customer support immediately.
- Incorrect Orders: If we shipped the wrong item, we’ll arrange for a return and replacement.
4. Return Process
- Contact our customer support via email or phone to initiate the return process.
- Provide your order number, reason for return, and relevant details.
- We’ll guide you through the return steps, including shipping instructions.
5. Refunds
- Once we receive the returned item, we’ll inspect it.
- If eligible, we’ll process a refund equals to your original payment after deducting 15% from taxable amount within 7 business days.
6. Non-Returnable Items
- Certain items are non-returnable, including personalized or customized products.
- Products (such as supplements and fitness gears & wears) cannot be returned for safety reasons.
7. Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to our error.
- Original shipping charges are non-refundable.
8. Contact Information
- For return inquiries, reach out to our customer support.
- Email: business@shgepremium.com